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FAQ’s

Tips and Tricks to help you get the most out of Promo Video Builder.

Image/logo pixel size?

We Recommend a minimum pixel size of 1000 pixels and a max of 4000 pixels for best results.

Text not showing up?

Make sure to read each templates required type settings. Some need to be typed as lowercase to show as uppercase for example.

Not seeing all the previews?

For best results please be sure to use no more than 3MB file size for all images/logos you upload. 

No sound/audio after render?

Be sure to double check that the audio track is selected prior to each render. It isn’t always automatically checked.

Still have questions?

help@promovideobuilder.com

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